Non-Healthcare Products & Services

Publications Services
Providing outbound telephonic, IT, and call center capabilities to companies supporting the publications industry, including:

»	Subscription management,
»	Data cleansing, and
»	Data enhancement activities.

Ecommerce Solutions and Services - Including Electronic Retailing and Web Support
Delivering a broad capability of technology and transactional services based upon the dynamic application of both web-technology and human resources supporting our interactive consumer-based programs:

»	Web-based consumer-facing web portals
»	Order processing,
»	Customer service,
»	Order capture,
»	Post-sales service,
»	Satisfaction survey activity,
»	Email interaction, and
»	Web-based chat activities.

Financial Services (Receivables Management)
Providing experienced outbound telephonic customer service agents and sophisticated IT and call center capabilities to companies and financial debt aggregators, including:

»	Small case debt collection,
»	Large case debt collection,
»	Healthcare debt receivables management in a HIPAA compliant facility, and
»	Fraud analysis and prevention

CMI’s services can be provided from a variety of locations via in-bound and out-bound telephone, email, live-chat support, and traditional internal office methods, and are available around-the-clock, both on a real-time basis during our clients' business hours, and on a consultative or flex-time basis at any time. Our offices are staffed with qualified clinical, analytical, and customer service trained professionals. CMI complies with all regulatory and accreditation requirements and standards and our model provides staffing and support for processes enhancing our client’s core and regulated functions.

We focus on helping you apply “the right talent, to the right task, at the right time, using the right cost structure” In order to IMPROVE YOUR BUSINESS.