Your Business Challenge

In today’s economic environment, managers face mounting pressure to improve productivity and reduce costs. Technology is an effective tool to accomplish these goals, but unfortunately technology is typically only a partial solution. As a stand-alone tool, technology is not always available at scale for many companies and it takes a great deal of time to design, install, and implement without including the time to prepare and re-train your workforce.

For many companies, managers are forced into the situation where they realistically need additional labor to achieve their goals but can not afford to hire, recruit, and house the additional staff.

Companies in the financial services and publications field, specifically, face competition and compensation systems which reward companies only for the highest level of productivity. This dilemma hits them increasingly hard.

Healthcare companies, focused on reducing unnecessary utilization and improving individuals’ health status, rely on care management programs which are labor- and cost-intensive. And while many aspects of care management have become more standardized through advancements in decision-support systems and clinical-care algorithms, clinicians are still required to ensure the appropriateness of care. To compound the challenge for healthcare companies, demand for the capabilities of the estimated 80,000 clinical professionals currently working in care management and clinical process support environments in the United States today is growing rapidly. At the same time, the U.S. is in the midst of a nursing shortage that is expected to intensify as Baby Boomers age, the need for healthcare grows, and nursing schools are unable to keep up with the demand. Exacerbating the crisis is the fact that recruitment and retention of clinical talent is a monumental financial burden.

Given these challenges, it is no wonder that business managers and administrators, constrained by staffing shortages, technology limitations, and program expense are constantly struggling to find more cost-effective ways to staff and expand the reach of their programs.

Your Business Opportunity

Care Management International defines smart sourcing as a system of coordinated activities configured to improve efficiency and productivity, produce positive outcomes, and lower cost, while increasing focus on innovation.

We are pioneering the application of smart sourcing in healthcare delivery which can:

»	Improve patient outcomes,
»	Reduce healthcare expenditures,
»	Enhance the volume and quality of clinical interventions, and
»	Provide the opportunity for increased innovation.

Our approach determines which elements of a client’s medical management process can be conducted differently in order to achieve superior results. We evaluate the business and clinical processes being utilized and determine which process components can be enhanced by redesign, differential application of technology, or the application of either onshore or offshore labor.

Smart sourcing is helping companies take on these challenges and Care Management International is helping by offering a wide range of clinical support services:

»	Improved care management models through access to qualified, rare technical and professional skill-sets at affordable cost levels.
»	Increased care planning and health-management program utilization through additional data collection, analysis, and member identification.
»	The opportunity to establish value-added programs specifically designed to improve clinical quality and outcomes.
»	Improved achievement of time-sensitive indications of clinical need with usable insight.
»	Achievement of a reasonable ROI on clinical programs that have traditionally been too cost-prohibitive to implement.
»	Reduced cycle times and better staffing flexibility facilitated by 24/7 resources.
»	Immediate administrative savings that can bridge the gap between current operations and the implementation of future automation.
»	Practical opportunity to free-up clinical staff from administrative duties allowing for greater time, attention, and focus on clinical activities

We are pioneering the application of smart sourcing in the support of companies in the publications and receivables management industries with a focus on:

»	Improving a client’s cost structure,
»	Delivering reliable and consistent services as promised and as expected,
»	Enhancing productivity, and
»	Delivering sustained improvement over time through the application of quality monitoring and improvement programs.

In essence, CMI helps clients ensure that they apply "the right talent, to the right task, at the right time, using the right cost structure."